← Back to Sovereign Spiral Dev Framework - SSDF

Refund Policy

Last updated: January 2025

✅ 30-Day Satisfaction Guarantee

We stand behind our digital products. If you're not satisfied, we'll work with you to make it right.

1. Eligibility for Refunds

You may be eligible for a refund if:

You are within 30 days of your original purchase date
The digital product does not function as described
You experienced technical issues we were unable to resolve
You accidentally made a duplicate purchase

Note: Due to the digital nature of our products, we cannot offer refunds after you have downloaded, accessed, or used the product, unless there is a proven technical defect.

2. Products Not Eligible for Refunds

Products that have been downloaded, accessed, or used
Custom or specially developed products
Products purchased more than 30 days ago
Products obtained through promotional or discounted offers marked "final sale"

3. How to Request a Refund

Step 1: Contact Support

Email us at support@ssdf.site with:

Your order number or transaction ID
The product name and version purchased
A clear explanation of why you're requesting a refund
Any relevant screenshots or documentation

Step 2: Review Process

Our team will review your request within 3-5 business days. We may contact you for additional information if needed.

Step 3: Resolution

We will notify you of our decision via email. If approved:

Refunds are processed within 5-10 business days
Refunds are issued to your original payment method
You will receive confirmation once the refund is processed

4. Alternative Resolutions

Before processing a refund, we may offer:

Technical support to resolve any issues you're experiencing
Exchange for a different product of equal value
Store credit for future purchases
Partial refund if only部分 product features were unsatisfactory

5.Stripe Payment Processing

All payments are processed securely through Stripe. Once a refund is approved:

Stripe processes refunds within 5-10 business days
Your financial institution may take additional time to post the refund
Please contact your bank if you haven't seen the refund after 10 business days

6. Cancellations

For one-time purchases, there is no ongoing subscription to cancel. For Enterprise customers with annual support agreements, please contact us 30 days before your renewal date to cancel.

7. Contact Us

For refund questions or to initiate a refund request:

Email: support@ssdf.site
Response Time: 1-3 business days